In another feel good story about social networking, a couple that was given wrong information on their overseas honeymoon by Expedia reached out to their friends on Twitter and Facebook for help. What happened is that their Expedia travel agent assured them that they didn't need a visa when traveling from Frankfurt, Germany to St. Petersburg, Russia. Of course, they didn't have the visas so were destined to be stranded in Frankfurt.
Their friends reached out to Expedia with phone calls and emails. Here is what happened:
A sympathetic Expedia agent goes to bat for them, and the online agency admits its error, offers a full refund, picks up the tab for expedited visas and other costs, and throws in a jaw-dropping $3,000 credit for future travel.
Not a bad outcome and another story that shows the power of social networking.
To read more about this story, go to Visa snafu snarls honeymoon, social networking saves the day
Do you have any good stories to share about social networking?